Mhani Back Office
Orders
Every order on one screen: the pipeline for kit, affiliate and private-client orders, with the live stock orders agents place for themselves right below it.
Every order — starter kits, affiliate and private-client sales — moves along one fixed path: new → received → seen → acknowledged → packed & ready → sent for payment → payment received → fulfilled (POS sale) → dispatched. Fulfilment is the point of sale where commission registers.
Where the 0 live orders are sitting — click a status to see them
New Orders
0Not yet seen by the back office
Empty
Received & Pending
0Opened, not yet actioned
Empty
Seen, Unactioned
0Read by head office
Empty
Acknowledged & Pending
0Agent thanked, receipt acknowledged
Empty
Packed & Ready
0Packed, awaiting payment
Empty
Sent for Payment
0Payment requested
Empty
Payment Received
0Money in — ready to fulfil
Empty
Fulfilled — POS sale
0Commission registered
Empty
Dispatched
0Handed to courier / driver
Empty
No cancelled or refunded orders.
Refunds & Cancellations
Reversing a fulfilled sale asks for the reason, claws back the commission it generated and notifies the agent (in their portal inbox and on every portal page while they order) and the upline. A wrongly cancelled order can be put back on the Cancelled orders tab.
No fulfilled orders yet — completed sales appear here for refund or cancellation.
Live stock orders
Orders agents place for their own stock, tracked here alongside the pipeline.
Stock orders agents place for themselves from the portal. Starter kit orders are worked above, in the pipeline.
No stock orders found
Stock orders agents place for themselves appear here automatically
